Client's Charter
We Promise To Promote, Encourage And Facilitate
The Economic And Social Development Of Langkawi
As A Major Travel Destination With A Unique,
Duty-Free Status In The Region.
The Economic And Social Development Of Langkawi
As A Major Travel Destination With A Unique,
Duty-Free Status In The Region.
DIVISION/UNIT CLIENT'S CHARTER
Human Resources and Management Services Division
- Answer correspondence within three working days
- Take action on all complaints from LADA tenants within three working days
- Reply to rental applicants within five working days
- Prepare and distribute minutes of meeting within seven days of meeting
- Reply to all other application enquiries within three working days
- Process staff overtime hours within three days of receipt of overtime claim
- Announce the successful tender of a project within seven days after management decision
Finance Division
- Process and pay all invoices and claims within seven working daysi
- Issue rent notices to tenants by first week of each month
- Accurately process all transaction receipts and payments
- Base all financial reporting on customer needs
- Provide all public counters with efficient and friendly service
Technical Engineering Division
- Implement and manage all development projects on schedule
- Ensure that all project contracts are implemented in accordance with government policy
- Review payment claims from development project consultants within seven working days of receipt of invoices
- Review and authorize plans for development projects within one month
- Respond to all complaint letters from stakeholders within three working days
Geopark Division
- Prepare programme reports within five working days after completion of the event
- Respond to Geopark-related complaints within three working days
- Promptly provide clear and accurate information on Langkawi Geopark
- Complete tasks from all letters or memos requiring action within three working days
- Prepare and distribute minutes of meeting within seven days of meeting
Tourism Division
- Answer any correspondence within three days
- Prepare and distribute minutes of meeting within seven days of meeting
- Provide feedback to Management on any issues within three working days
- Provide updates on Langkawi tourism products
Planning and Development Division
- Reply to enquiries about environmental impact of any development activity within seven working days
- Answer correspondence within three days
- Prepare and distribute minutes of meeting within seven days of meeting
information technology division
- Solve all complaints regarding software and systems within seven working days
- solve all computer hardware related problems within five working days
- solve all networking problems within fifteen working days
- update all information received into website within three working days
Internal Audit Unit
- Issue audit reports within one month after completion of audit
- Prepare the Annual Report before April of each year
Corporate Services Unit
- Provide friendly Public Relations Services at all times
- Provide prompt information regarding travel or investments to applicants
- Receive, process and provide feedback on all complaints within five working days
- Submit the annual expense reports to the Finance Division before July of each year
- Publish an annual report and financial statement each year
- Answer any correspondence within three working days
- Prepare and distribute minutes of meeting within seven days of meeting
- Process and forward all payments to Finance Division within five working days
- Provide feedback to Management on any issues within five working days
Legal Unit
- Implement the objectives of LADA in accordance with Legislative Act 423 and other existing laws to preserve and defend the rules of state and country
- Provide effective, efficient and quality legal services
- Provide clear, accurate and prompt legal advice
- Ensure that every action taken is in accordance with the constitution and the law
Last Updated on 20 January 2012
